Sell Now

Terms of Service

Last updated: October 3, 2026

Computey is a trading name of AEM Labs Limited, a private limited company incorporated in England and Wales. These Terms of Service (“Terms”) govern your access to and use of the Computey platform at computey.com (the “Platform”) and all services made available through it.

Please read these Terms carefully before using the Platform. By registering an account, placing an order, creating a listing, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the Platform

These Terms should be read alongside our Privacy Policy and Cookie Policy, our Prohibited Items Policy, our Condition Grading Standards, our Payments & Payouts Policy, and our Dispute & Returns Policy, each of which forms part of the legal framework governing your use of the Platform. In the event of any conflict between these Terms and those documents, these Terms shall prevail.

1. Definitions

In these Terms, the following words and expressions have the meanings set out below. Defined terms appear in capitalised form throughout the document.

References to “Section” are to sections of these Terms. Words in the singular include the plural and vice versa. References to a person include a natural person, corporate entity, partnership, or other legal entity.

2. Platform Description and Intermediary Status

2.1 What Computey Is

Computey is an online marketplace platform that enables independent Sellers to list technology products and electronics for sale, and enables Buyers to browse, discover, and purchase those products. The Platform provides the infrastructure, tools, and payment processing framework through which these transactions take place.

Computey provides a range of supporting services to facilitate transactions, including integrated shipping label generation, encrypted buyer-seller messaging, dispute mediation, and post-sale evidence collection. These services are provided to support Transactions between Users and do not alter Computey’s fundamental status as a marketplace intermediary.

2.2 Computey’s Status as Intermediary

Computey is a marketplace intermediary. Computey is not a party to any Transaction between a Buyer and a Seller, is not the seller of any goods listed on the Platform, and does not take title to or possession of any goods at any point in the transaction process.

The contract for the sale and purchase of any item listed on the Platform is formed directly between the Buyer and the Seller. Computey’s role is limited to facilitating that transaction by providing the Platform and associated services. Computey is not responsible for the quality, safety, legality, accuracy of description, or fitness for purpose of any item listed or sold on the Platform, except to the extent that Computey has expressly assumed responsibility under Computey’s Dispute & Returns Policy.

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or franchise relationship between Computey and any User.

2.3 Seller Independence

Each Seller on the Platform is an independent individual or business operating in their own right. Sellers are not employees, agents, or representatives of Computey. Computey does not direct, supervise, or control the conduct of Sellers beyond the obligations imposed by these Terms. Computey does not endorse any individual Seller or guarantee the accuracy or completeness of any Listing.

Buyers acknowledge that in purchasing from a Seller they are entering into a direct contractual relationship with that Seller, and that their primary recourse in respect of the quality or condition of goods is against the Seller. Computey’s Buyer Protection provisions under Computey’s Dispute & Returns Policy apply in defined circumstances and are supplementary to, not a replacement for, the Buyer’s rights against the Seller.

2.4 Business Sellers and Consumer Sellers

The Platform is used by both private individual sellers and business sellers. The distinction is material because transactions between a business seller and a consumer buyer are subject to the Consumer Rights Act 2015, which confers statutory rights on the consumer Buyer that cannot be excluded or limited by contract. Transactions between two private individuals are not subject to the Consumer Rights Act 2015, though other statutory protections may apply.

Sellers are required to accurately identify themselves as either a private individual or a business during onboarding. A Seller will be treated as a business seller for the purposes of these Terms and applicable consumer protection law where they sell goods in the course of a business, trade, or profession, irrespective of how they have characterised themselves. Computey reserves the right to reclassify a Seller’s status where it has reasonable grounds to believe that a Seller has misrepresented their nature.

Where a business Seller sells to a consumer Buyer, that Buyer retains all statutory rights afforded to consumers under applicable law, including but not limited to the right to goods that are of satisfactory quality, fit for purpose, and as described (see Section 4.6).

2.5 Platform Availability

Computey will use reasonable endeavours to make the Platform available at all times, but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical failures, or circumstances beyond Computey’s reasonable control. Computey shall not be liable for any loss or inconvenience arising from temporary unavailability of the Platform, except to the extent that such loss arises from Computey’s own negligence.

Computey reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time, with or without notice, provided that where such modification materially affects Users’ rights or the operation of existing Transactions, reasonable notice will be given.

2.6 Relationship with Our Payment Processor

All payments on the Platform are processed by Computey’s Payment Processor, a regulated third-party payment institution. By using the Platform, Users acknowledge that payment processing is subject to the Payment Processor’s own terms of service and privacy policy. Computey is not responsible for the availability, performance, or conduct of the Payment Processor. Users who experience payment processing issues should contact Computey’s support team in the first instance.

Sellers must complete the Payment Processor’s identity verification process as a condition of receiving Payouts. Identity verification and payout eligibility are determined by the Payment Processor in accordance with its own regulatory obligations, and Computey does not control and is not responsible for those decisions.

Where the Payment Processor raises a compliance matter concerning a Seller’s account, Computey will use reasonable endeavours to notify the affected Seller without undue delay via the email address registered to their account. Computey accepts no liability for any loss arising from a delay in forwarding such communications to a Seller, except where that delay is attributable to Computey’s own negligence.

3. Eligibility and Account Registration

3.1 Eligibility to Register

To register an account on the Platform, you must be a natural person aged 18 years or over. Organisations, companies, and other legal entities may register seller accounts provided they are represented by an individual who is authorised to bind that entity to these Terms and who meets the age requirement personally.

By registering an account, you represent and warrant that: (a) you are aged 18 years or over; (b) you have the legal capacity to enter into a binding agreement; (c) you are not prohibited from using the Platform under any applicable law; and (d) all information you provide during registration is accurate, current, and complete.

Computey reserves the right to refuse registration to any person or entity at its discretion, without being required to provide a reason, where Computey has reasonable grounds to believe that the eligibility criteria have not been met or that the intended use of the Platform would be inconsistent with these Terms.

3.2 Age Verification

Account registration on the Platform operates in two stages. At the point of initial registration, you provide your name, email address, username, and password. Full Platform functionality is not accessible until you have completed the second stage of registration via your account dashboard, which requires you to provide your date of birth and phone number.

Your date of birth is collected solely for the purpose of verifying that you meet the minimum age requirement. Where Computey determines that a User has provided a false date of birth in order to circumvent the age requirement, that User’s account will be suspended immediately and permanently, and any Transactions associated with that account will be reviewed. Computey accepts no liability for any loss arising from a User’s fraudulent misrepresentation of their age.

3.3 Stage Two Completion and Platform Access

Full Platform functionality, including the ability to place orders, access the encrypted messaging system, and submit or track Disputes, is not available until Stage Two registration has been completed via the account dashboard. Stage Two requires the provision of a verified date of birth and phone number. Users who have completed Stage One registration but not Stage Two may browse Listings but may not place orders, contact Sellers, or access any transactional feature of the Platform. Computey reserves the right to restrict or remove access to any Platform feature for Users who have not completed Stage Two registration, without liability and without prior notice.

3.4 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials, including your password. You must not share your account credentials with any third party or permit any other person to access the Platform using your account. You are responsible for all activity that occurs under your account, whether or not you have authorised that activity.

If you become aware of any unauthorised access to or use of your account, you must notify Computey immediately via our support team. Computey will not be liable for any loss or damage arising from unauthorised use of your account where you have failed to take reasonable steps to protect your credentials or have failed to notify Computey promptly upon becoming aware of a breach.

For the avoidance of doubt, your account password is processed through hashing, salting, and encryption and is not stored by Computey in a form that permits retrieval or independent use. Your password also functions as the key to your encrypted message history, meaning that Computey cannot access your messages independently and that a password reset will render your prior message history irrecoverable. You must use the password reset mechanism provided on the Platform if you forget your password. The full consequences of a password reset for your account data and encrypted message history are set out in the Privacy Policy.

3.5 Accuracy of Account Information

You must ensure that the information held on your account is accurate and kept up to date at all times. You are responsible for notifying Computey of any material change to your account information, including changes to your contact details, business status, or VAT registration status where applicable. Computey is not liable for any loss arising from inaccurate or outdated account information, including failed deliveries or missed communications resulting from an incorrect address or email address on your account.

3.6 One Account Per User

Each individual or entity may hold only one buyer account and one seller account on the Platform at any given time. The creation of multiple accounts for the same individual or entity, whether for the purpose of circumventing a suspension, manipulating the Platform’s ratings or review systems, or for any other reason, is a material breach of these Terms and will result in immediate suspension of all associated accounts. Computey reserves the right to merge, suspend, or permanently close duplicate accounts at its absolute discretion.

3.7 Buyer and Seller Account Types

A buyer account is the base account type on the Platform and is required before any other account type can be created. A seller account may only be opened by a User who holds an active, verified buyer account in good standing. A User may hold both a buyer account and a seller account simultaneously, and the obligations applicable to each account type apply independently depending on the capacity in which the User is acting at any given time.

Where a User is acting as both a Buyer and a Seller in separate Transactions simultaneously, the Terms applicable to each role apply to the respective Transaction. A User’s standing as a Seller does not affect their rights as a Buyer, and vice versa.

4. Buyer Terms

This section sets out the rights and obligations of Users in their capacity as Buyers. Where a User is also a registered Seller, the terms of Section 5 apply concurrently in respect of their seller activities.

4.1 Browsing, Guest Access, and Registered Accounts

The Platform is accessible to visitors without a registered account. Unregistered visitors ( “Guests”) may browse all Listings and proceed to checkout and place orders without creating an account. Guest sessions support a shopping cart that persists for the duration of the browser session. Cart contents are not stored by Computey and are not recoverable once the session ends. Guests do not have access to a wishlist, saved orders, account dashboard tools, or the Platform’s buyer-seller messaging system.

Registered and verified account holders have access to the full range of Platform functionality, including persistent order history, saved carts across sessions, wishlists, the encrypted messaging system, account dashboard tools, and Dispute submission self-tracking. Computey recommends that Buyers create a registered account to ensure continuity of access to order information and to facilitate the Dispute process where required.

Computey makes no representations as to the accuracy or completeness of Listings as displayed to unregistered visitors and accepts no obligation to Guests beyond those imposed by applicable law.

4.2 Placing an Order

When a Buyer selects a Listing and proceeds to checkout, they are making an offer to purchase the item at the price stated in the Listing, subject to any applicable shipping costs calculated at checkout. An order is not confirmed until payment has been successfully processed by Computey’s Payment Processor. At that point a binding contract is formed between the Buyer and the Seller for the sale and purchase of the item on the terms of the Listing, subject to these Terms.

Buyers are responsible for ensuring that all order information they provide is accurate and complete, including delivery address information. Computey and the Seller are not responsible for failed, delayed, or misdirected deliveries arising from inaccurate delivery information provided by the Buyer. Where a redelivery or return is required as a result of Buyer error, any associated costs are the Buyer’s responsibility.

4.3 Payment Obligations

By placing an order, a Buyer authorises Computey and its Payment Processor to charge the payment method provided for the full amount displayed at checkout, including the item price, any applicable shipping costs, and any Buyer Protection fee applied as a percentage of the order total where such a fee has been introduced by Computey. Computey reserves the right to introduce, vary, or remove a Buyer Protection fee at any time, subject to the notice provisions in Section 15. Payment is processed immediately upon order confirmation. Buyers must not attempt to reverse, recall, or initiate a chargeback or payment dispute through their card provider, bank, or any other financial institution in respect of any Transaction while that Transaction is subject to an active Dispute on the Platform, or at any time before the Platform's internal Dispute process has been concluded and Computey has confirmed in writing that a refund has not been or will not be issued through that process. Where a Buyer initiates a chargeback or payment reversal in breach of this provision, Computey reserves the right to contest that chargeback with its Payment Processor and the relevant card network using all available Transaction evidence, including Dispute records, delivery confirmation data, Post-Sale Evidence, and any other information held by Computey in connection with the Transaction. A Buyer who initiates a chargeback in breach of this provision is in material breach of these Terms and their account will be subject to enforcement action in accordance with Section 8, including immediate suspension pending investigation. Where a chargeback is initiated by a Buyer and subsequently reversed or found in Computey's or the Seller's favour, Computey reserves the right to recover from the Buyer any costs, fees, or penalties incurred by Computey or the Seller as a direct result of the chargeback, including any chargeback fees levied by the Payment Processor or the relevant card network. Recovery under this paragraph will be made, where possible, by charging the payment method the Buyer has on file, and otherwise by direct invoice or, where the sum remains unpaid, as a debt recoverable through civil proceedings. Nothing in this provision prevents a Buyer from initiating a chargeback where Computey has confirmed in writing that the Platform's internal Dispute process has been exhausted without resolution, or where a refund to which the Buyer is entitled has not been processed within a reasonable time following Computey's determination.

4.4 Buyer Confirmation of Receipt

Following Delivery Confirmation by the carrier, a Confirmation Window of 3 days commences. During this period, the Buyer is required to take one of the following actions:

For registered account holders, both actions are taken via the account dashboard under the relevant order. For Guest Buyers, Computey will send a confirmation request to the email address provided at checkout following Delivery Confirmation. The Guest Buyer must use the secure link in that email within the Confirmation Window to confirm receipt or report a problem. Where a Guest Buyer does not respond within the Confirmation Window, funds are released automatically on the same basis as a registered Buyer who has not acted, and the same limitations on post-release recourse apply as set out below. Computey strongly recommends that all Buyers create a registered account to ensure full access to order management and Dispute functionality.

Where a Buyer confirms receipt, funds are released from Escrow and a Payout is initiated to the Seller within 2 Working Days of confirmation. Where neither action is taken within the Confirmation Window and no Dispute has been raised, funds are released automatically and a Payout is initiated to the Seller within 2 Working Days of the expiry of the Confirmation Window. Computey’s liability to the Buyer in respect of any claim arising after the automatic release of funds is limited in accordance with Section 11.

Where a Buyer fails to confirm receipt or raise a Dispute within the Confirmation Window and funds have been released automatically, the Buyer acknowledges that their ability to seek a refund through the Platform’s Dispute process is materially limited. Computey will use reasonable endeavours to facilitate a resolution between the Buyer and Seller in such circumstances but cannot guarantee recovery of funds already paid out to the Seller.

A Buyer’s failure to engage with the Confirmation Window shall not be construed as a waiver of any statutory rights the Buyer may have against the Seller under applicable consumer protection law. Statutory rights run against the Seller independently of Computey’s internal Dispute process.

4.5 Buyer Conduct

Buyers must interact with Sellers in good faith and in accordance with these Terms. Buyers must not:

Breach of any of the above obligations constitutes a violation of these Terms and may result in suspension or termination of the Buyer’s account in accordance with Section 8, forfeiture of any pending refund claim, and, where applicable, recovery action by Computey in respect of losses caused by the Buyer’s conduct.

4.6 Statutory Consumer Rights

Nothing in these Terms limits or excludes any statutory right that a Buyer is entitled to by law in their capacity as a consumer. Where a Buyer purchases from a business Seller, the Buyer’s statutory rights under the Consumer Rights Act 2015 apply in full, including the right to goods of satisfactory quality, fit for purpose, and as described. These rights are enforceable against the Seller directly.

Computey’s Buyer Protection provisions under Computey’s Dispute & Returns Policy operate alongside and in addition to statutory consumer rights. They do not replace or diminish those rights. Where there is any conflict between Computey’s internal Dispute process and a Buyer’s statutory rights, the Buyer’s statutory rights prevail.

Buyers purchasing from private individual Sellers should be aware that the Consumer Rights Act 2015 does not apply to private sales. In private sales, the primary statutory protection is that goods must match their description under the Sale of Goods Act 1979 (as amended). The Seller's Seller Return and Warranty Policy, disclosed on their storefront, governs the terms of any return in the absence of a Platform Dispute.

4.7 Communication with Sellers

Buyers are encouraged to contact Sellers directly using the Platform’s encrypted messaging system in the first instance where they have a question about a Listing or an issue with an order. Direct resolution between Buyer and Seller is the preferred and fastest route to resolving most issues. Where direct communication does not resolve the issue, Buyers may raise a formal Dispute in accordance with Computey’s Dispute & Returns Policy.

Computey does not monitor or moderate the content of messages exchanged between Buyers and Sellers. The messaging system is end-to-end encrypted. A User's encryption key is derived from their account password following hashing, salting, and encryption, and is not stored by Computey in a form that permits independent access. Computey does not have the technical ability to access message content without the voluntary provision of the relevant User's credentials by that User. Message content cannot be accessed by Computey or provided to any third party, including law enforcement authorities, without a court order or equivalent legal process directing the relevant User to produce their credentials, as Computey itself holds no independent means of decryption. Where a User resets their password, their prior encrypted message history becomes irrecoverable, as set out in the Privacy Policy. Users are responsible for the content of their own communications and must conduct themselves in accordance with Section 7 of these Terms at all times.

5. Seller Terms

This section sets out the rights and obligations of Users in their capacity as Sellers. Seller terms apply to all Users who hold a verified seller account, whether or not a Listing is currently active. Where a Seller is also a registered Buyer, the terms of Section 4 apply concurrently in respect of their buyer activities.

5.1 Seller Eligibility and Onboarding

To operate as a Seller on the Platform, a User must: (a) hold a verified buyer account in good standing; (b) complete Computey’s seller onboarding process, including the provision of a business or trading name, shop description, business address, and store policies; (c) provide their business registration number and VAT number where applicable; and (d) complete the Payment Processor’s identity verification process as required to enable Payout receipt.

Sellers who are private individuals must accurately represent themselves as such during onboarding. Sellers operating as businesses must accurately represent their business status, including their legal trading name and registration details. Computey reserves the right to require additional verification from any Seller at any time where it has reasonable grounds to question the accuracy of the information provided.

Completion of the Payment Processor’s identity verification process is a mandatory condition of receiving Payouts. Computey is not responsible for any delay in or refusal of that verification, which is subject to the Payment Processor’s own eligibility criteria. Sellers who have not completed verification may list items but will not receive Payouts until it is complete.

5.2 Listing Obligations and Accuracy Standards

Every Listing must, as a minimum, include all of the following elements:

Sellers are solely responsible for the accuracy of all information contained in their Listings. A Listing must describe the actual item that will be dispatched to the Buyer. Where an item has multiple variants, each variant must be listed separately or the Listing must clearly identify which variant is being sold. Descriptions must not omit material information that would reasonably affect a Buyer’s decision to purchase.

Sellers must not use stock images, manufacturer promotional photographs, or images of items other than the specific item being sold, unless the item is sealed, unused, completely brand new, and the stock image accurately represents its contents. Where a stock image is used for a sealed item, this must be clearly stated in the Listing description.

5.3 Condition Grading

Sellers must assign a Condition Grade to each Listing from the grades defined in Computey's Condition Grading Standards. The assigned grade must accurately reflect the actual condition of the item at the time of listing. Sellers must not assign a higher condition grade than is warranted in order to command a higher price or to misrepresent the item to Buyers.

Where a Buyer raises a Dispute on the grounds that an item’s condition materially differs from its stated Condition Grade, Computey will assess the Dispute with reference to Computey's Condition Grading Standards and any Post-Sale Evidence provided by the Seller. Inaccurate condition grading that results in a Buyer Dispute is a policy breach and will be recorded in the Seller’s User Health Record in accordance with Section 8.

5.4 Prohibited Items

Sellers must not list any item that falls within the Prohibited Items categories set out in Computey's Prohibited Items Policy. Listings that are found to contain Prohibited Items will be removed immediately without prior notice. Sellers who list Prohibited Items will be subject to enforcement action in accordance with Section 8, up to and including permanent account closure depending on the nature and severity of the breach.

The Prohibited Items list is not exhaustive. Computey reserves the right to remove any Listing that it determines, acting reasonably, to be unsuitable for the Platform, contrary to applicable law, or contrary to the interests of the Platform's users, whether or not the item falls within a specifically enumerated category in Computey's Prohibited Items Policy. Listing moderation is carried out through a combination of human review and automated systems, the nature and configuration of which may change at any time at Computey's discretion without notice. Computey reserves the right to modify, replace, or introduce automated moderation tools at any time. The use of automated moderation does not affect Computey's status as a marketplace intermediary and does not constitute editorial control over Listings for the purposes of intermediary liability. Computey will notify the Seller of any removal and the reason for it without undue delay, except where doing so would compromise an ongoing investigation or legal process.

5.5 Dispatch and Fulfilment Obligations

Sellers must dispatch sold items within 3 Working Days of receiving order confirmation and must mark the order as dispatched via the Platform's order management tools at the point of physical handover to a carrier or, in the case of local collection, at the point of notifying the Buyer that the item is available for collection, which the Platform records as the Dispatch Timestamp. Dispatch means physical handover of the item to a carrier or, in the case of local collection, notification to the Buyer that the item is available for collection at the agreed location.

For seller-fulfilled orders, Sellers must also comply with the tracking obligations set out in Computey's Payments & Payouts Policy.

For orders fulfilled via the Platform’s integrated shipping service, Sellers are responsible for ensuring that the weight, dimensions, and destination information submitted for label generation are accurate. Any additional shipping costs arising from inaccurate information provided by the Seller are the Seller’s liability. Computey is not responsible for carrier delays, losses, or failures in respect of items dispatched by Sellers.

Where a Seller is unable to fulfil an order, they must cancel the order from the seller dashboard. Computey will process a full refund to the Buyer and the Seller will not receive a Payout for the cancelled order. Where Computey incurs a non-recoverable payment processing cost in issuing that refund as a result of the Seller's failure to fulfil the order, or where Computey would otherwise have earned Commission on the Transaction had it been fulfilled, Computey reserves the right to recover that cost and that Commission directly from the Seller. A debt in respect of those amounts is constituted at the point Computey determines that the Seller was unable to fulfil the order, regardless of whether Computey has by that point issued the Buyer's refund. Cost recovery under this paragraph will be communicated to the Seller in writing, including the basis for the charge, before being actioned, and is recoverable in accordance with Computey's Payments & Payouts Policy. This right of recovery applies to Computey's non-recoverable processing costs and foregone Commission arising from the Seller's failure to fulfil, and does not affect the Buyer's entitlement to a full refund under this Section, which is not conditional on the outcome or pursuit of any recovery against the Seller. Repeated order cancellations are a material breach of these Terms and will be recorded in the Seller's User Health Record.

5.6 Seller Return and Warranty Policy

Each Seller is responsible for independently setting and disclosing their own return and warranty policy on their storefront prior to making any sale. Sellers may upload an existing policy document via the Platform’s storefront policy upload feature, or set their policy using the tools provided in the seller dashboard.

Where a Seller is a business seller transacting with a consumer Buyer, their return and warranty policy must comply, as a minimum, with the following statutory requirements under English law, which cannot be excluded or limited by contract:

Where a Seller is a private individual, the Consumer Rights Act 2015 does not apply. However, goods sold by private sellers must match their description under the Sale of Goods Act 1979 (as amended). Private sellers must not represent their policy in a manner that misleads Buyers into believing they have no recourse where goods are materially misdescribed.

Computey does not review, validate, or approve the legal accuracy of Seller-uploaded policy documents. The responsibility for compliance with applicable consumer protection law rests entirely with the Seller. Any clause in a Seller’s return or warranty policy that purports to restrict or exclude a Buyer’s statutory rights below the legal minimum is void and unenforceable as a matter of law. Where such a clause is identified, the applicable statutory minimum applies automatically in its place. Computey reserves the right to remove or flag any Seller policy that, on its face, appears to unlawfully restrict Buyer statutory rights, but accepts no legal responsibility for failing to do so in any particular case.

Once published, a Seller’s return and warranty policy may not be amended for a period of 7 days following initial publication or any subsequent amendment. A Seller’s policy as it stands at the time an order is placed is the policy that governs that Transaction. Computey reserves the right to intervene in any Transaction where a Seller’s stated or uploaded policy would, if enforced, unlawfully restrict a Buyer’s statutory rights.

5.7 Seller Representations and Warranties

By listing an item on the Platform, a Seller represents and warrants to Computey and to any Buyer that:

A breach of any of the above representations constitutes a material breach of these Terms and may result in immediate suspension or termination of the Seller’s account, forfeiture of any pending Payout relating to the affected Transaction, and referral to appropriate authorities where the breach involves criminal conduct.

5.8 Seller Compliance with Applicable Law

Sellers are solely responsible for ensuring that their use of the Platform and all Transactions they enter into comply with all applicable laws and regulations, including but not limited to: consumer protection law, trading standards requirements, product safety regulations, data protection law in respect of any personal data they handle in connection with a Transaction, VAT and tax obligations arising from sales made through the Platform, and any licensing or regulatory requirements applicable to the specific items they sell.

Computey does not provide legal, tax, or regulatory advice to Sellers. Sellers who are uncertain about their legal obligations are strongly advised to seek independent professional advice. Computey accepts no liability for any loss, penalty, or regulatory action arising from a Seller’s failure to comply with applicable law.

6. Intellectual Property and User Content

6.1 Computey Intellectual Property

All intellectual property rights in and to the Platform, including but not limited to the Computey brand and trading name, all software, source code, technical architecture, databases, design elements, user interface components, and Computey Editorial content, are the exclusive property of AEM Labs Limited. These rights are protected by copyright, trade mark law, and other applicable intellectual property law.

Nothing in these Terms grants any User any right, title, or interest in Computey’s intellectual property. Users must not copy, reproduce, distribute, modify, adapt, publicly display, or create derivative works from any part of the Platform or Computey’s intellectual property without Computey’s prior written consent. Unauthorised use of Computey’s intellectual property constitutes a material breach of these Terms and may give rise to legal liability.

6.2 User Content Licence

By uploading, submitting, or otherwise providing Content to the Platform, including Listing images and descriptions, seller branding assets, review content, and any other material, you grant Computey a perpetual, worldwide, royalty free, non-exclusive, sublicensable licence to use, reproduce, display, distribute, modify, adapt, and create derivative works from that Content for any purpose connected with the operation, promotion, and development of the Platform and Computey’s business, without further consent or compensation to you.

This licence survives the removal of the Content from the Platform and the closure of your account. You acknowledge that Computey may use Listing images and seller branding in search engine results, social media promotion, editorial features, and other marketing contexts. Where Content is removed at your request or as a result of a policy enforcement action, Computey’s continued use of that Content in cached, archived, or promotional contexts that predate the removal does not constitute a breach of these Terms.

You retain ownership of all Content you upload. The licence granted to Computey does not transfer ownership of your Content to Computey and does not restrict your ability to use your Content independently of the Platform. Where Content constitutes personal data, Computey's rights under this licence are subject to and do not override any data subject rights you hold under applicable data protection law, including the right to erasure. The exercise of data subject rights in respect of Content is governed by the Privacy Policy.

6.3 User Representations Regarding Content

By uploading or submitting Content to the Platform, you represent and warrant that:

A breach of any of the above representations entitles Computey to remove the Content immediately, take enforcement action against your account in accordance with Section 8, and seek indemnification in accordance with Section 12.

6.4 Third-Party Intellectual Property Infringement and Takedown

Computey respects intellectual property rights and requires all Users to do the same. Where a third party believes that Content on the Platform infringes their intellectual property rights, they may submit a written notice to Computey via our support channels. A valid infringement notice must include:

Upon receipt of a valid notice, Computey will remove or disable access to the identified Content without undue delay and will notify the Seller responsible for that Content. The Seller will be given the opportunity to submit a counter notice within 14 days, setting out their grounds for asserting that the Content does not infringe the claimed right. Where a valid counter-notice is received and the complainant does not initiate legal proceedings within 14 days of Computey forwarding the counter-notice, Computey may at its discretion restore the Content.

Computey’s takedown process does not constitute a legal determination of infringement. Computey accepts no liability to either party in connection with its handling of infringement notices, provided it acts in good faith and in reasonable compliance with this process. Repeat infringers will have their accounts suspended or terminated in accordance with Section 8.

7. Prohibited Conduct

The following conduct is prohibited on the Platform for all Users, whether acting as a Buyer, a Seller, or in any other capacity. This list is illustrative and not exhaustive. Computey reserves the right to determine, acting reasonably, that conduct not specifically listed below is nonetheless incompatible with these Terms or with the integrity and safety of the Platform.

7.1 Fraudulent and Deceptive Conduct

7.2 Fee Circumvention

For the avoidance of doubt, Users are permitted to communicate via external channels and to maintain independent commercial relationships outside the Platform. Off-platform transactions between Users are not prohibited by these Terms. What is prohibited is the active solicitation of off-platform payment for a Transaction that originated from a Listing on the Platform, where the purpose is to circumvent Computey’s fee structure.

7.3 Platform Integrity

7.4 User Conduct

7.5 Unlawful Use

Breach of any of the prohibitions in this Section 7 constitutes a violation of these Terms and may result in enforcement action in accordance with Section 8, including immediate suspension or permanent termination of the User’s account, forfeiture of pending Payouts in cases involving fraud or deceptive conduct, and referral to law enforcement authorities where criminal conduct is involved or suspected. Computey reserves the right to cooperate fully with law enforcement investigations and to disclose User information where required by law or court order.

8. Account Suspension and Termination

Computey operates a tiered enforcement framework governing the suspension and termination of User accounts. This framework applies to all Users regardless of whether they are acting in the capacity of Buyer, Seller, or both, and is designed to be proportionate, transparent, and consistently applied, while preserving Computey’s ability to act decisively where the integrity or safety of the Platform requires it. Enforcement actions are recorded in the User Health Record associated with the relevant account. Where a User holds both a buyer and a seller account, enforcement actions taken in respect of either account are recorded in the same User Health Record and count toward the thresholds set out below across both capacities.

8.1 Tier 1 – Warning

A Tier 1 Warning is issued where a User commits a first-time or minor breach of these Terms that does not cause material harm to another User or to the Platform. A Tier 1 Warning is recorded in the User’s User Health Record and the User is notified of the breach, the nature of the warning, and the corrective action required.

A Tier 1 Warning does not result in immediate restriction of account access or suspension of Listings. However, where the breach that gave rise to the warning is ongoing at the time of notification, the User must remediate it within 14 days. Where remediation is not completed within 14 days, the Tier 1 Warning automatically escalates to a Tier 2 Temporary Suspension.

Where a User accumulates 2 Tier 1 Warnings within any rolling 12-month period, a Tier 2 Temporary Suspension is triggered automatically, regardless of whether either individual warning would have escalated independently.

8.2 Tier 2 – Temporary Suspension

A Tier 2 Temporary Suspension restricts the User’s account access and pauses all active Listings. Where the suspended account is a seller account, pending Payouts for Transactions not subject to an active Dispute may be held at Computey’s discretion pending the outcome of the suspension. Computey reserves the right to release such Payouts during the suspension period where it is satisfied that the relevant Transactions are unconnected to the conduct giving rise to the suspension. Payouts for Transactions that are the subject of the breach giving rise to the suspension will be withheld pending investigation and resolution, and will resume upon conclusion of the investigation where no further basis for withholding is established. Fee and cost recoupment in connection with any such Transaction is governed by Computey’s Dispute & Returns Policy.

The duration of a Tier 2 Temporary Suspension is determined by Computey having regard to the nature and severity of the breach, the User’s prior enforcement history, and whether the breach has been remediated. Computey will notify the User of the suspension, its grounds, its expected duration, and the steps required for reinstatement, where reinstatement is available.

A User subject to a Tier 2 Temporary Suspension may submit an appeal to Computey via the support channels within 14 days of the suspension notice. Computey will review the appeal and communicate its decision within a reasonable time. Submission of an appeal does not automatically suspend the enforcement action pending its outcome.

Where a User accumulates 2 Tier 2 Temporary Suspensions within any rolling 24-month period, the case is fast-tracked for comprehensive review by Computey prior to any further enforcement action. Computey will assess the totality of the User’s enforcement history, the nature and severity of the breaches giving rise to each suspension, any remediation undertaken, and any mitigating circumstances raised by the User. Following that review, Computey may impose a Tier 3 Permanent Ban, extend the current Tier 2 suspension, or determine that no further action is warranted. The User will be notified that their account is under review and will be given the opportunity to make written representations to Computey within 7 days of notification before a final determination is made.

8.3 Tier 3 – Permanent Ban

A Tier 3 Permanent Ban results in the permanent closure of the User’s account and the removal of all associated Listings. All personal data held in connection with the account will be handled in accordance with Computey’s Privacy Policy and applicable data protection law, subject to Computey’s legal data retention obligations.

Where a Permanent Ban is applied to a seller account, any Payouts pending at the time of the ban in respect of Transactions not connected to the conduct giving rise to the ban will be processed in the ordinary course, subject to Computey’s right to withhold funds where fraud or criminal conduct is involved or suspected. Payouts in respect of Transactions connected to the breach will be withheld pending investigation and may be forfeited where the investigation discloses fraudulent or seriously harmful conduct.

Where a Permanent Ban is applied to a buyer account, any orders placed by that Buyer prior to the ban that remain unfulfilled will be cancelled and a full refund issued to the original payment method, subject to Computey's right to withhold refunds where the ban arises from fraudulent conduct by the Buyer in connection with those orders.

There is no right of appeal against a Tier 3 Permanent Ban. Computey may, at its absolute discretion, review a Permanent Ban where new evidence comes to light that was not available at the time of the original decision. A User who has received a Permanent Ban must not attempt to re-register on the Platform under a new identity, whether using different personal details, a different device, or any other means of circumventing the ban. Such re-registration constitutes a further material breach of these Terms. Where Computey identifies or has reasonable grounds to suspect that a new account has been created by a permanently banned User, Computey will immediately terminate the new account and remove all associated Listings without prior notice. Any unfulfilled orders placed by or with the re-registered account prior to its termination will be cancelled and a full refund will be issued to affected Buyers. Where funds are recoverable from the re-registered account, they will be applied toward the cost of those refunds. Where funds are not recoverable, the banned User is notified that the outstanding refund costs constitute a debt owed to Computey, which Computey reserves the right to recover through civil proceedings. Computey reserves the right to refer cases of re-registration by permanently banned Users to law enforcement where the circumstances of the original ban involved fraud, criminal conduct, or serious harm to another User. Computey may employ device fingerprinting, session analysis, and other technical means to detect re-registration attempts, as further described in the Privacy Policy.

8.4 Immediate Suspension Without Warning

Computey reserves the right to impose an immediate account suspension, bypassing the Tier 1 and Tier 2 progression, in the following circumstances:

An immediate suspension may be applied at any point in the tier progression, irrespective of the User’s prior enforcement history. An immediate suspension will be followed by investigation and will be converted to a Tier 2 Temporary Suspension or a Tier 3 Permanent Ban upon conclusion of that investigation, or lifted if the investigation does not substantiate the grounds for suspension. Computey will notify the User of an immediate suspension and its grounds as soon as reasonably practicable, except where doing so would compromise an ongoing investigation or law enforcement process.

8.5 Effect of Suspension on Listings and Payouts

Upon any suspension, all active Listings associated with the suspended account are paused and made invisible to visitors. Paused Listings are not permanently deleted during a Tier 2 Temporary Suspension and will be reinstated upon lifting of the suspension, subject to any required remediation. Listings associated with a Tier 3 Permanent Ban are permanently removed.

Pending Payouts are handled as described in Sections 8.2 and 10.3. Where a suspension is lifted, Payouts that were held during the suspension and that are not otherwise subject to withholding are released in the ordinary course.

8.6 Voluntary Account Closure

A User may close their account at any time by submitting a request via the account dashboard under Account › Privacy, or by contacting Computey’s support team. Account closure is subject to the following conditions:

Voluntary account closure does not affect Computey’s right to retain personal data and Transaction records in accordance with the Privacy Policy and applicable law. Closure does not extinguish any obligation, liability, or claim that arose prior to the date of closure.

8.7 Survival of Obligations

The following obligations and provisions survive the suspension, termination, or voluntary closure of a User’s account and remain binding on the User following the date of closure: the Fee Recoupment and Cost Recovery provisions of Computey’s Dispute & Returns Policy (in respect of Disputes arising prior to closure); Section 6.2 (User Content Licence); Section 7 (Prohibited Conduct, in respect of conduct occurring prior to closure); Section 9 (Reviews, in respect of reviews published prior to closure and any removal requests or Seller response rights arising therefrom); Section 10 (User Verification, Trust Signals, and Platform Status Indicators, in respect of status designations active at the date of closure and any associated obligations); Section 11 (Limitation of Liability); Section 12 (Indemnification); Section 13.2 (Tax and Merchant of Record, in respect of Transactions completed prior to closure); Section 14 (Privacy and Data Protection, in respect of data processed prior to closure and data subject rights arising therefrom); Section 16.1 (Governing Law); and any obligation or liability that accrued prior to the date of termination or closure. Survival of these provisions does not extend the period for which personal data is retained beyond the periods set out in the Privacy Policy.

9. Reviews

9.1 Scope and Eligibility

The Platform operates a seller review system through which verified Buyers may leave reviews in respect of their experience with a Seller in connection with a specific completed Transaction. Reviews are associated with Sellers and not with individual products or Listings, though each review is linked to a specific order line item as a verification step. Only Users who hold a registered, verified account on the Platform are eligible to leave reviews. Guest Buyers who completed a Transaction without a registered account must first create a verified account and contact Computey's support team to have their order history attached to that account before a review can be submitted. Computey reserves the right to decline to attach order history to an account where it cannot verify the connection between the account and the original Transaction.

9.2 Review Window

A Buyer may submit a review in respect of a completed Transaction from the point of Delivery Confirmation or Collection Confirmation, as applicable, until 7 days have elapsed following Delivery Confirmation or Collection Confirmation. After the expiry of that 7-day window, the Buyer's ability to submit a manual review in respect of that Transaction is extinguished and an automated review will be generated by the Platform in accordance with Section 9.4.

9.3 Review Content Standards

Reviews must be accurate, honest, and based on the Buyer's genuine experience of the Transaction and the Seller's conduct. Reviews must not contain content that is defamatory, offensive, discriminatory, or contrary to applicable law. Reviews must not disclose another User's personal data. Reviews must not be submitted for any purpose other than providing an honest account of the Transaction experience, including for the purpose of damaging a Seller's reputation in bad faith, extracting commercial concessions, or as part of a coordinated campaign. A Buyer who submits a review in breach of these standards is in material breach of these Terms and their account will be subject to enforcement action in accordance with Section 8.

9.4 Automated Reviews

Where a Buyer has not submitted a review within 7 days of Delivery Confirmation or Collection Confirmation, the Platform will automatically generate and publish a neutral review in respect of that Transaction. Automated reviews are drawn from a set of neutral template statements, each of which indicates that the order was fulfilled without a reported issue being raised with Computey. Automated reviews do not assign a numerical or qualitative rating beyond their neutral characterisation and do not constitute an endorsement of the Seller by Computey. The specific wording of automated review templates may be updated by Computey from time to time without notice. Computey reserves the right, at its discretion and as a future platform development, to introduce the ability for Buyers to overwrite an automated review with a manual review within a defined secondary window, in which case these Terms will be updated in accordance with Section 15 prior to that feature becoming active. Automated reviews are platform-generated records of fulfilment. They are not Buyer-authored feedback, and Sellers may not respond to them under Section 9.8.

9.5 Review Capture Communications

Following Delivery Confirmation or Collection Confirmation, Computey will send a review invitation to the Buyer at the email address registered to their account, or in the case of Guest Buyers, invitations of reviewal on established review platforms such as, but not limited to, Trust Pilot or Google Reviews. Guest Buyers who have subsequently created an account and had their order history attached will receive a new review invitation to the email address registered to that account. Review invitation emails are sent as a platform communication and are not a marketing communication for the purposes of applicable data protection law. Users may not opt out of transactional review invitation emails without closing their account. The sending of a review invitation email does not extend or reset the 7-day review window defined in Section 9.2.

9.6 Immutability of Reviews

Once submitted and published, a review may not be edited or withdrawn by the Buyer who submitted it. Computey does not permit retrospective amendment of published reviews by Buyers under any circumstances, subject to Section 9.7.

9.7 Review Removal by Computey

Computey reserves the right to remove or suppress a published review, whether manual or automated, in the following circumstances: where the review contains content that breaches Section 9.3; where Computey determines following investigation that the review was submitted in bad faith or in breach of these Terms; where removal is required by a court order or other legal process; or where Computey determines, acting reasonably, that the review is factually inaccurate in a material respect that causes or is likely to cause disproportionate harm to the Seller. Computey is under no obligation to remove a review solely because the Seller disputes its content. Where a Seller believes a review breaches these Terms or is factually inaccurate, the Seller may submit a removal request to Computey via the Platform's support channels, setting out the specific grounds for the request. Computey will consider removal requests on their merits and will notify the Seller of its decision within a reasonable time. Computey's decision on review removal is final within the Platform's internal process and does not prevent either party from pursuing legal remedies independently.

9.8 Seller Response to Review

Sellers may submit a single written response to a published Buyer-written review in respect of a Transaction on their storefront. Sellers may not submit a response to an automated review generated by the Platform under Section 9.4. Seller responses must comply with the conduct standards in Section 7 and must not contain content that is defamatory, offensive, or contrary to applicable law. A Seller response does not affect the published review and is displayed alongside it. Seller responses may not be edited once submitted. Computey reserves the right to remove a Seller response that breaches these Terms without prior notice.

9.9 Computey's Role and Liability

Computey does not verify the factual accuracy of reviews submitted by Buyers and does not endorse the views expressed in any review. Reviews represent the personal experience and opinion of the Buyer who submitted them and are not statements of fact by Computey. Computey accepts no liability for the content of any review published on the Platform, subject to Computey's obligations to remove content in the circumstances described in Section 9.7. Sellers who consider that a published review gives rise to a legal claim against the Buyer who submitted it must pursue that claim directly against the Buyer. Computey may, at its discretion and without obligation, provide a Seller with information sufficient to identify the account associated with a disputed review for the purposes of legal proceedings, subject to applicable data protection law and the Privacy Policy.

9.10 Future Development of the Review System

The review system described in this Section 9 represents the current iteration of Computey's review functionality. Computey reserves the right to make material changes to the review system, including introducing product-level reviews, numerical rating systems, weighted scoring, or amended automated review functionality, subject to the amendment and notice provisions of Section 15.

10. User Verification, Trust Signals, and Platform Status Indicators

10.1 Verification Status

Computey may, at its discretion, display verification indicators, trust signals, or status badges on Seller storefronts and Buyer profiles. These indicators are based on information provided by the User, Computey's internal assessment of that information, and data held in the User's User Health Record. Verification indicators do not constitute a guarantee by Computey of a User's identity, conduct, or the quality of any item listed or sold by that User. Computey accepts no liability for any loss arising from a Buyer's reliance on a verification indicator in connection with a Transaction.

10.2 Trusted Seller Status

Computey may introduce a Trusted Seller designation or equivalent status indicator for Sellers who meet defined criteria relating to their Transaction history, dispute record, dispatch performance, and compliance with these Terms. The criteria for Trusted Seller status, and any benefits associated with it, will be published on the Platform and may be updated by Computey from time to time. Trusted Seller status is assessed by Computey at its discretion and is not a contractual entitlement. Computey reserves the right to remove or suspend Trusted Seller status at any time where a Seller's User Health Record no longer meets the applicable criteria, or where Computey has reasonable grounds to believe that the status was obtained on the basis of inaccurate information. Removal of Trusted Seller status does not constitute a suspension or enforcement action for the purposes of Section 8 and does not give rise to a right of appeal under that section, though a Seller may raise a query via Computey's support channels.

10.3 Buyer Trust Indicators

Computey may display trust indicators on Buyer profiles visible to Sellers, derived from the Buyer's Transaction history, Dispute record, and conduct on the Platform as recorded in the User Health Record. These indicators are intended to assist Sellers in assessing the reliability of Buyers, including in the context of local collection arrangements. Trust indicators are not a guarantee of Buyer conduct and Computey accepts no liability for any loss arising from a Seller's reliance on a Buyer trust indicator.

10.4 No Warranty of Status

No verification indicator, trust signal, or status badge displayed on the Platform constitutes a warranty, representation, or guarantee by Computey as to the identity, creditworthiness, integrity, or conduct of any User. Users must exercise their own judgement in connection with Transactions and must not rely solely on Platform status indicators in making transactional decisions. Computey's Buyer Protection provisions under Computey’s Dispute & Returns Policy apply in defined circumstances regardless of the trust status of either party to a Transaction.

10.5 Future Development

The trust and verification framework described in this Section 10 represents Computey's current and anticipated approach to platform trust signals. Computey reserves the right to introduce additional verification tiers, third-party identity verification integrations, or amended status criteria at any time. Material changes to the criteria or benefits associated with any status designation will be notified to affected Users in accordance with Section 15.

11. Limitation of Liability

11.1 Computey’s Liability Cap

To the fullest extent permitted by applicable law, Computey’s total aggregate liability to any User in connection with any claim arising out of or in connection with these Terms, the Platform, or any Transaction, whether in contract, tort (including negligence), statute, or otherwise, is limited to the greater of:

This liability cap applies to the aggregate of all claims by a User against Computey, not to each individual claim separately.

11.2 Excluded Categories of Loss

To the fullest extent permitted by applicable law, Computey excludes all liability for the following categories of loss, whether direct or indirect, and whether or not Computey was advised of the possibility of such loss:

11.3 Liability for Seller Conduct and Goods

Computey is not a party to the contract of sale between a Buyer and a Seller. Computey accepts no liability for the quality, safety, legality, accuracy of description, fitness for purpose, or condition of any item listed or sold on the Platform. All liability in respect of the goods themselves rests with the Seller.

Computey’s Buyer Protection provisions under Computey’s Dispute & Returns Policy represent Computey’s voluntary and defined commitment to facilitate resolution of Disputes and, in defined circumstances, to fund refunds from Escrow or on a discretionary basis. Those provisions do not constitute an acceptance by Computey of liability for Seller conduct or for the quality of goods, and do not expand Computey’s liability beyond the cap set out in Section 11.1.

11.4 Platform Availability and Technical Failures

Computey does not guarantee uninterrupted or error-free access to the Platform. Computey excludes all liability for losses arising from temporary unavailability of the Platform, technical failures, server downtime, data transmission errors, or any other technical issue, except where such loss arises directly from Computey’s own negligence and falls within the liability cap in Section 11.1.

Computey excludes all liability for losses arising from the acts or omissions of third-party service providers, including its Payment Processor, its shipping integration provider, Zoho, OVH, and any carrier used by a Seller to fulfil an order, except where Computey has failed to exercise reasonable care in selecting or instructing that provider.

11.5 Non-Excludable Liability

Nothing in these Terms limits or excludes Computey’s liability for:

These exclusions are stated for the avoidance of doubt and do not limit any statutory right a consumer User is entitled to by law. Nothing in these Terms shall be construed as an attempt to exclude or restrict any non-excludable right.

12. Indemnification

You agree to indemnify, defend, and hold harmless Computey, AEM Labs Limited, and their respective directors, officers, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Where Computey is the subject of a claim covered by this indemnity, Computey reserves the right to assume sole control of its own defence and to settle the claim at its own discretion, at its own cost. You agree to cooperate fully with Computey in the defence of any such claim and must not settle any claim that affects Computey without Computey’s prior written consent. This indemnity does not apply to any loss or liability caused by Computey’s own negligence or wilful misconduct.

13. Third-Party Services and Links

13.1 Integrated Third-Party Services

The Platform integrates with a number of third-party service providers whose services are essential to its operation, including a regulated third-party payment processor for payment processing, an integrated shipping label provider for shipping label generation, and Zoho for email delivery. Use of these services through the Platform is subject to the respective third party’s own terms of service and privacy policy, to which Users are independently bound when using those services.

Computey is not responsible for the availability, performance, accuracy, or conduct of any third-party service provider. Where a third-party service fails, is unavailable, or performs incorrectly, Computey will use reasonable endeavours to communicate the issue to affected Users and to restore normal service as promptly as practicable, but accepts no liability for losses arising from third-party service failures, including failures of availability, security, or performance, except to the extent directly caused by Computey’s own negligence in instructing that provider. Computey’s selection of reputable, industry-standard third-party service providers does not of itself constitute a warranty as to those providers’ continued performance or the suitability of their services for any particular User’s purpose.

13.2 Tax and Merchant of Record

Computey operates as a marketplace intermediary and not as the merchant of record in respect of any Transaction. All tax liability arising from sales made through the Platform, including VAT, income tax, and any other applicable tax or duty, rests entirely with the Seller. Computey does not collect, account for, or remit VAT or any other tax on behalf of Sellers. Sellers are solely responsible for determining their own tax obligations, registering for VAT where required, and accounting for and remitting all applicable taxes to HMRC or any other relevant authority.

Computey does not provide tax advice. Sellers who are uncertain about their tax obligations in connection with sales made through the Platform are strongly advised to seek independent professional advice. Computey accepts no liability for any tax liability, penalty, or regulatory action arising from a Seller’s failure to comply with applicable tax law.

Computey may be required by applicable law, including UK regulations implementing international platform reporting standards, to collect, verify, and report information about Sellers and their Transaction activity to HMRC or other relevant authorities. By registering as a Seller, you acknowledge that Computey may be required to collect additional information from you for this purpose and that failure to provide it may result in restrictions on your ability to receive Payouts. Computey's obligations under applicable platform reporting regulations are independent of your own tax obligations and do not constitute tax advice or any representation by Computey as to your tax position.

13.3 External Links

The Platform may contain links to third-party websites, resources, or services that are not owned or controlled by Computey. These links are provided for convenience only and do not constitute an endorsement by Computey of the linked content, website, or provider. Computey has no control over and accepts no responsibility for the content, privacy practices, or terms of any third-party website. Users access external links at their own risk.

14. Privacy and Data Protection

Computey’s collection, use, storage, and processing of personal data in connection with the Platform is governed by the Privacy Policy, available at computey.com/help/policies/privacy-policy, and the Cookie Policy, available at computey.com/help/policies/cookie-policy. Both documents form part of the legal framework governing your use of the Platform and should be read alongside these Terms.

By using the Platform, you acknowledge that your personal data will be collected and processed in accordance with the Privacy Policy. Where you provide personal data relating to another individual in connection with a Transaction, including a delivery address or contact details, you represent that you are authorised to provide that data and that doing so is consistent with applicable data protection law.

In the course of using the Platform, Buyers and Sellers may have access to personal data relating to each other, including names, addresses, and contact details shared in connection with a Transaction. Users must handle any such data in accordance with applicable data protection law and must not use it for any purpose other than the fulfilment of the relevant Transaction.

Where Computey sends marketing or promotional communications to Users, it does so on the basis of consent or legitimate interests as applicable and in accordance with the Privacy Policy. Users may manage their marketing communication preferences at any time via the account dashboard. The management of marketing preferences and the legal basis for marketing communications are governed in full by the Privacy Policy. Transactional and platform communications – including order confirmations, Dispute notifications, review invitation emails, amendment notices, and enforcement notifications – are not marketing communications and may be sent regardless of marketing preferences, as they are necessary for the operation of the Platform and the performance of the contract between Computey and the User.

15. Amendments to These Terms

Computey reserves the right to amend these Terms at any time, including to reflect changes in the Platform’s features and services, changes in applicable law or regulatory guidance, changes to the fee structure, or for any other reason Computey considers necessary.

Where an amendment is material – including any change to the fee structure, the introduction of a Buyer Protection fee, a change to the Dispute resolution process, or any change that affects Users’ rights or obligations – Computey will provide Users with at least 14 days’ notice before the amendment takes effect. Notice will be given by displaying a prominent notice on the Platform and, where practicable, by email to the address registered to the User’s account.

Acceptance of amended Terms is determined as follows. Upon first login to their account following the expiry of the 14 - day notice period, Users will be presented with a mandatory in-platform acknowledgement prompt summarising the material changes and requiring affirmative confirmation before access to the Platform is restored. A User who confirms the acknowledgement prompt is recorded as having accepted the amended Terms at the date and time of that confirmation. Computey maintains a timestamped log of all such confirmations. A User who does not wish to accept the amended Terms must notify Computey in writing via the Platform's support channels prior to the expiry of the notice period and must close their account before the amended Terms take effect. Where a User closes their account in accordance with this process, Computey will honour the Terms as they stood immediately prior to the amendment for the purposes of resolving any Dispute or claim that arose before the date of closure. Where a User neither confirms the acknowledgement prompt nor notifies Computey of rejection within the notice period, their continued use of the Platform following the notice period constitutes acceptance of the amended Terms, and the acknowledgement prompt will be presented upon their next login regardless. Computey maintains login and prompt-display timestamps for this purpose.

Non-material amendments, including corrections of typographical errors, clarifications that do not alter the substance of any provision, and updates to hyperlinks or contact details, may be made without notice and take effect immediately upon publication.

16. General Provisions

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, including non-contractual disputes and claims, are governed by and construed in accordance with the law of England and Wales.

16.2 Jurisdiction

Subject to Section 16.3, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. Nothing in this clause prevents Computey from seeking urgent injunctive or other interim relief in any competent jurisdiction.

16.3 Consumer Jurisdiction Rights

Where a User is a consumer habitually resident in a jurisdiction that confers a mandatory right to bring proceedings in the courts of that jurisdiction, nothing in Section 16.2 limits or overrides that right. Computey does not seek by these Terms to deprive any consumer of mandatory jurisdictional protections to which they are entitled under applicable law.

16.4 Entire Agreement

These Terms, together with the Privacy Policy, the Cookie Policy, Computey's Prohibited Items Policy, Computey's Condition Grading Standards, Computey's Payments & Payouts Policy, and Computey's Dispute & Returns Policy, constitute the entire agreement between Computey and each User in respect of the subject matter hereof and supersede all prior representations, agreements, negotiations, and understandings between the parties relating to that subject matter. No User has relied on any representation, warranty, or other assurance not expressly set out in these Terms or the documents referenced above.

16.5 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in whole or in part, that provision shall be deemed not to form part of these Terms to the minimum extent necessary, and the validity, legality, and enforceability of the remaining provisions shall not be affected. Where possible, the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

16.6 Waiver

No failure or delay by Computey in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any further or other exercise of that right or remedy or the exercise of any other right or remedy. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach.

16.7 No Partnership or Agency

Nothing in these Terms creates or shall be deemed to create a partnership, joint venture, employment relationship, franchise, or agency between Computey and any User. No User has any authority to bind Computey or to incur any obligation on Computey’s behalf.

16.8 Assignment

Computey may assign, transfer, or novate any or all of its rights and obligations under these Terms to any successor entity, affiliate, or acquirer without prior notice to or consent from Users, provided that such assignment does not materially diminish the rights of Users under these Terms. Users may not assign, transfer, or novate any of their rights or obligations under these Terms without Computey’s prior written consent. Any purported assignment in breach of this clause is void.

16.9 Notices

Formal notices from Computey to Users will be delivered by email to the address registered to the User’s account, by a notice posted prominently on the Platform, or by such other means as Computey considers appropriate in the circumstances. Formal notices from Users to Computey must be submitted via the Platform’s support channels at computey.com/help, or by email to [email protected]. Notices are deemed received: in the case of email, at the time of transmission provided no delivery failure notification is received; in the case of a Platform notice, at the time of first login following publication.

16.10 Consumer Rights Preservation

Nothing in these Terms affects any statutory right a User is entitled to in their capacity as a consumer that cannot lawfully be excluded or restricted by contract. In the event of any conflict between these Terms and any non-excludable consumer right, the non-excludable right prevails to the extent of the conflict.

16.11 Force Majeure

Computey shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Computey’s reasonable control, including natural disasters, acts of government, industrial disputes not involving Computey’s own staff, failure of third-party infrastructure or services, or any other event that could not reasonably have been anticipated or prevented. Computey will notify affected Users as soon as practicable and will use reasonable endeavours to resume normal service.

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