Condition Grading Standards

This document should be read alongside Computey’s Terms of Service, Privacy Policy, and Cookie Policy, each of which forms part of the legal framework governing your use of the Platform. In the event of any conflict between this document and the Terms of Service, the Terms of Service shall prevail.

This Condition Grading Standards document forms part of Computey’s Terms of Service and is incorporated by reference. Terms defined in the Terms of Service have the same meaning here, including “Condition Grade.” It is referenced in Section 5.3 of the Terms of Service. Sellers must assign one of the following grades to each Listing. The grade assigned must accurately reflect the actual condition of the item at the time of listing.

• New: The item is unused, unopened, and in its original manufacturer packaging. It has never been activated, registered, or used in any capacity. All original accessories, documentation, and packaging inserts are present and intact. Items listed as New must be in a condition indistinguishable from a retail purchase.
• Like New: The item has been used on minimal occasions and shows no signs of wear or use that are visible to the naked eye under normal lighting. It may have been opened or removed from its original packaging. All original accessories and components are present and fully functional. There are no scratches, marks, dents, or blemishes of any kind on any surface.
• Used – Good: The item has been used and shows minor signs of wear consistent with careful use, such as light surface scratches that are only visible under close inspection. All primary functions are fully operational. All essential accessories required for basic operation are present. Any cosmetic imperfections must be specifically described and, where practicable, photographed in the Listing.
• Used – Acceptable: The item has been used and shows visible signs of wear, including scratches, scuffs, minor dents, or discolouration, that are apparent under normal viewing conditions. All primary functions are operational. Non-essential accessories may be absent. All cosmetic imperfections and any absent accessories or components must be specifically described and photographed in the Listing.
• Refurbished: The item has been professionally or non-professionally restored to working condition. The Seller must disclose in the Listing whether the refurbishment was carried out professionally or independently, the nature of any repairs or replacements made, and whether any non-original components have been used. Refurbished items must be fully functional. Any remaining cosmetic imperfections must be described and photographed.
• For Parts – Not Working: The item is non-functional, damaged beyond practical repair for normal use, or is being sold as a source of spare components. The Seller must clearly state in the Listing that the item does not function and describe the specific fault or damage. Items listed under this grade carry no implied warranty of functionality and Buyers purchasing under this grade acknowledge that the item is sold as described on a non-returnable basis, subject to the Buyer’s statutory rights under applicable law, including the right to goods that match their description in any sale.

Computey reserves the right to reclassify a Listing’s Condition Grade where it determines, on the basis of Buyer feedback, Dispute evidence, or Post-Sale Evidence, that the grade assigned by the Seller does not accurately reflect the item’s condition. Reclassification is recorded in the Seller’s User Health Record and constitutes a Tier 1 Warning for the purposes of Section 8 of the Terms of Service.